top of page

Privacy Policy

Last Updated: 30 August 2026

 

At Integrated Insights, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use this website.

 

This policy explains how Integrated Insights collects, uses, stores and shares personal and health information through this website, our booking system, communications, purchases and the services we provide. We comply with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

 

1. What Information We Collect

 

We may collect the following types of information when you use our Site:

 

A. Personal Information

We collect personal information that you voluntarily provide to us, including:

 

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Purchase and transaction information (excluding complete payment-card details)

  • Enquiry and message content

  • Appointment and booking information

  • Relevant health and wellbeing information voluntarily provided

  • Intake information, session notes and communications

 

B. Website and Technical Information

We may also collect website and technical information, such as:

 

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the Site

  • Referral URLs

 

We may receive limited personal or health information from someone referring you or acting on your behalf. When required, we will tell you what information was collected, why it was collected and who will hold it. This information helps us improve our website and tailor your user experience. 

 

Providing information is generally voluntary. However, if you do not provide information needed for an appointment, purchase or enquiry, we may be unable to provide the requested service, complete the purchase or respond to you.

 

2. How We Use Your Information

 

We use your personal information for the following purposes:

 

- To provide and manage our services (e.g., processing orders, shipping, and customer support)

- To communicate with you about your orders, requests, or other enquiries

- To send you promotional materials, offers, or newsletters (if you have opted in)

- To improve the functionality of our Site and enhance your experience

- To comply with legal obligations and ensure our business operations are in line with New Zealand’s laws

 

3. How We Protect Your Information

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and alteration. We use secure servers, encryption, and other technology to safeguard sensitive data, such as payment information. However, no data transmission over the internet can be guaranteed 100% secure, and we cannot guarantee the absolute security of your information.

 

4. Sharing Your Information

 

We use trusted providers to operate our website and services, including Wix, Acuity Scheduling, Mailchimp, Stripe, Google Analytics, email and cloud-storage providers, and delivery companies where applicable.

 

Some providers may store or process information outside New Zealand. We take reasonable steps to use providers with appropriate privacy and security safeguards and remain responsible for information processed on our behalf.

​

We may share your personal information in the following situations:

 

- With Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery companies, email service providers) to help us run our business. Payments are securely processed by Stripe. Integrated Insights does not receive or store your complete payment-card details.

 

- For Legal Compliance: We may disclose your information if required by law, such as to comply with a court order, government request, or legal process.

 

- In Case of Business Transfers: If our business is sold, merged, or transferred, your personal data may be transferred to the new owner.

 

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

​

5. Cookies and Tracking Technologies

 

We use cookies and similar technologies provided by Wix and Google Analytics to operate the website, remember preferences, understand website usage and improve performance.

​

6. How Long We Keep Your Information


We retain personal information only for as long as it is needed for the purpose for which it was collected or to meet legal, accounting and professional obligations. Clinical and health records are generally retained for at least 10 years from the date of the last service, as required by New Zealand health-information retention requirements. Information is securely deleted or anonymised when it is no longer required.

​

7. Your Rights Under the Privacy Act 2020

 

You may contact us about the personal information we hold, including to request access, correction or deletion.

 

- Access: You have the right to request access to the personal information we hold about you.

- Correction: You can request that we correct any inaccurate or incomplete information.

- Deletion: You may ask us to delete personal information. We will consider your request, but we may need to retain certain information to meet legal, accounting or professional obligations.

​

8. Third-Party Links

 

Our Site may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites before providing them with your personal information.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of the page. We recommend reviewing this policy periodically to stay informed about how we protect your information.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights under the Privacy Act 2020, please contact us at:

 

Privacy Officer: Charlene McIntosh
Email: info@integratedinsights.co.nz
Phone: 027 322 9209
Address: Unit 1, 18 Arklow Lane, Stanmore Bay, Auckland 0932

bottom of page